Service And Support For Your Emperor Unit
Oil and gas crews running the Emperor in the field rely on us for service and support. Our team keeps your flameless induction hot oil unit maintained and repaired, backed by trained technicians for daily questions, parts and lease coverage.
Reach a real person during business hours, Mon-Fri 8 AM-5 PM.
Maintenance And Training
What Our Service Coverage Includes
Every Emperor unit ships with hands-on training in operation, maintenance and safety, backed by a maintenance contract and ongoing technical support. Recurring parts such as gaskets stay available so a unit keeps running without a trip back to the shop.
When you lease or buy an Emperor unit, we start with on-site training covering operation, maintenance and safety procedures. From there, a maintenance contract keeps scheduled service on the calendar, our technical support team is available for questions that come up in the field, and recurring parts like gaskets ship as needed so a crew is never waiting to keep running.
What This Service Includes
- Hands-on training on operation, maintenance and safety ships with every unit.
- A maintenance contract is available to keep a unit running in the field.
- Ongoing technical support is available after delivery.
- Recurring replacement parts, such as gaskets, are available as needed.
- Daily and monthly lease plans include maintenance and repair coverage terms.
- Delivery is arranged anywhere in the continental United States.
Who This Service Is For
This service suits oil and gas operators, well-servicing crews and rental fleets running one or more Emperor units in the field, as well as owner-operators with a single unit. It does not suit a site with no contact available to schedule service visits.
Tell Us About Your Operation
Share your flow and pressure needs, and whether you want to buy or lease the Emperor unit. We'll reply with specs, our standard 60-90 day lead time, and the next step to get a unit on site.
Ready To Start Your Quote
Tell us about your operation and we will put together a quote for purchase or lease, generator and communication upgrades included. There is no commitment to request one, just the specs you need to compare options for your crew.
Service Coverage Area
Oilfield Regions We Serve Nationwide
We cover oil and gas work across major basins in the continental US, including the Permian, Bakken and Haynesville regions. Find your operating area in the groups below, and if your location isn't listed, call us and we'll confirm coverage.
Midland
Odessa
Carlsbad
Pecos
Williston
Dickinson
Watford City
Minot
Shreveport
Longview
Minden
Mansfield
This list names common oilfield hubs only; our trailer-mounted units and nationwide delivery reach sites throughout the continental US. If your location isn't shown above, call us and we'll confirm coverage for it.
Call to Confirm CoverageWhen Your Unit Needs Service Support
Downtime on a job site costs money. Before anyone calls, they want to know how fast support actually responds and what it covers.
What training comes with a new unit?
We dispatch trained technicians to get your Emperor running again, and every unit ships with training on operation, maintenance and safety so your own crew can often resolve common issues first. Maintenance contracts and ongoing technical support are available for faster, ongoing coverage.
What happens if the unit needs a repair?
Yes. The communication upgrade adds satellite or cellular telemetry that reports running status, flow, temperature, input pressure and heat level in real time. Automatic safety shut-downs trigger on the Endress+Hauser instruments before a reading goes out of range.
Can I get ongoing technical support after the sale?
Gaskets and other recurring wear parts are available as ongoing replacement parts, not a one-time order. Keeping them stocked is part of the maintenance plan we set up with you when you buy or lease a unit.
Do we need our own specialist to run the unit safely?
No. Training on operation, maintenance and safety comes with every unit, covering your own crew directly. The watertight stainless Class 1 Div 1 control box and shutoffs on all four sides are built for safe field operation, not just a classroom.
Do you support units outside our local area?
Yes - we serve oil and gas operations across the continental United States. Support is reached by phone or email, not limited to one region.
Who do I actually talk to when I call?
Our team is available Monday through Friday, 8 AM to 5 PM, for maintenance contracts, technical support and parts questions. Call ahead of a scheduled service so a technician familiar with your setup is ready.
A phone call gets a straight answer faster than searching for one online. Reach us directly during business hours.